Support

Write to us

Email hello@rolitos.coffee. Tell us the phone you use and the handle or email on your account. We usually answer within two working days.

Your account

• You make a Rolito’s account with Apple or Google. Sign in with email works only for accounts that already have a password, such as a roaster’s.
• Sign in on another phone and your shelf, answers and Brew log come with you. What you saved before signing in moves into the account.
• To get a copy of everything your account holds, email privacy@rolitos.coffee from the address on your account. We send it there as a file, free, within a month.
• To delete your account, see Delete your account.

Scanning a bag

Scan the front of a bag and Rolito’s reads the roaster and the coffee, then finds it in the catalogue. Each account has a number of scans a day, and fewer without an account. If you run out, you can scan again the next day.

Reporting and blocking

If a recipe, list, page or roastery breaks the community rules, tap “…” on it, then Report this. Block, in the same place, hides each other’s pages, recipes and lists. We look at every report within 24 hours.

For roasters

• Roasters sign in to the roaster dashboard on this website, with email and a password, and claim their roastery on Profile.
• We check each claim by hand. Once it’s approved, you keep your coffees, recipes and roastery page up to date there, and they show in the app.
• Forgot your password? Reset it with an emailed code.